Refund policy

Returns & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to request a return

To start a return, you can contact us at:

• Email: info@haddaq.co
• WhatsApp: +961 79 090 077

All return requests are subject to review and approval.

Return shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damages and issues

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

• Personal care goods
• Perishable products (such as food, flowers, or plants)
• Custom or personalized items
• Gift cards

Please contact us if you have questions about a specific item.

Exchanges

We do not process direct exchanges. To obtain a different item, you must return the original product (if approved) and place a new order.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund is approved or not.

If approved:

• Delivery fees are non-refundable
• Refunds are processed based on the original payment method:
• Whish payments will be refunded via Whish transfer
• Cash on Delivery (COD) orders will be refunded via store credit or bank transfer

Please allow 5 to 10 business days for the refund to be processed after approval.

Important

We reserve the right to refuse any return that does not meet the conditions stated above.