FAQ
Find your answers here
How do I place an order?
Browse products, select your options, and add to cart. Then go to checkout, enter your details, and confirm your order. You’ll receive a confirmation email right away.
Can I modify or cancel my order?
Yes — if your order hasn’t shipped yet. Email us at info@haddaq.co with your order number as soon as possible.
How long does delivery take?
Beirut: 1–2 working days
Rest of Lebanon: 2–4 working days
Where do you deliver?
We currently deliver across all of Lebanon. International shipping is coming soon.
What if my item arrives damaged or incorrect?
Contact us within 48 hours at info@haddaq.co with a photo, and we’ll fix it right away.
Do products come with a warranty?
Warranty depends on the product and manufacturer. Any warranty details are listed in the product's description. If you need help with a warranty claim, email us at info@haddaq.co
What is your return policy?
You can return most items within [14] days of delivery, as long as they're unused, in their original packaging, and with tags attached. Some items are final sale — see the Returns page for the full list.
Do I need an account to order?
No, you can check out as a guest. Creating an account just makes future orders faster.
Couldn't find you answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.